Terms & Conditions

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1. Services and Access

• Service Scope: We perform work strictly based on the agreed booking checklist. Additional tasks requested on-site require an updated price quote.

• Property Access: Clients must provide entry via key, code, or presence. If we cannot enter within 20 minutes of arrival, a lockout fee applies.

• Utilities: Properties must have running water, electricity, and safe working temperatures. We reserve the right to leave if utilities are unavailable.

 

2. Pricing and Payments

• Payment Terms: Payments are due immediately upon service completion unless prior commercial invoicing terms are approved.

• Price Adjustments: Quotes given online assume standard property conditions. We reserve the right to adjust pricing if the property requires heavy-duty cleaning.

• Late Fees: Unpaid invoices incur a fee of 10% per month on the outstanding balance. 

 

3. Cancellations and Rescheduling

• Notice Required: Clients must provide at least 48 hours' notice to cancel or reschedule a booking.

• Late Fees: Cancellations made within 24 to 48 hours incur a 50% fee. Cancellations under 24 hours incur a 100% fee.

• Lockout Fee: If we cannot access the property on arrival, the full booking fee remains payable. 

 

4. Liability and Damages

• Pre-existing Damage: We are not liable for pre-existing wear, unstable fixtures, or old stains that cannot be safely removed.

• Breakage Policy: Cleaners report accidental damage immediately. Our liability is limited to repair or replacement costs up to our insurance excess.

• Valuables: Clients must secure cash, jewelry, and irreplaceable items before the service begins.

 

5. Health, Safety, and Workplace Environment

• Biohazards: Cleaners do not handle mold, animal waste, hoarding situations, or bodily fluids unless explicitly booked for specialized cleaning.

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• Safety Equipment: Cleaners will not climb high ladders or move furniture weighing over 15kg due to workplace safety rules.

• Harassment: We maintain a zero-tolerance policy for verbal abuse or harassment. Cleaners will leave unsafe environments immediately at full charge.

 

6. Non-Solicitation 

• Staff Hiring: Clients agree not to privately hire any current or past employee of our business for 12 months following their last service.

• Penalty: Breach of this clause results in a referral/finder's fee equal to $5,000 payable immediately.

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The Client agrees to indemnify, defend, and hold harmless Sparq Cleaning Services, its owners, employees, and subcontractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of or relating to: 1. Property Condition: Any injury, illness, or property damage caused by pre-existing damages.