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Privacy Policy

Sparq Cleaning Services ("we," "our," or "us"), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our residential or commercial cleaning services.

 

1. Information We Collect

We collect personal information necessary to quote, schedule, and perform our cleaning services. This includes:

  • Contact Details: Your name, residential or business address, phone number, and email address.

  • Property Information: Property size, number of rooms, presence of pets, and specific cleaning instructions.

  • Access Credentials: Alarm codes, gate PINs, lockbox combinations, or key locations (if provided to grant our cleaners entry).

  • Payment Data: Credit card details or bank account information processed via secure, third-party payment gateways.

 

2. How We Collect Your Information

We collect information directly from you when you:

  • Fill out a booking or quote request form on our website.

  • Speak with us over the phone, via email, or through text message.

  • Provide property access notes or operational feedback.

 

3. How We Use Your Information

We use your personal information strictly to run our business and deliver safe, reliable services, including:

  • Providing accurate cleaning quotes and bookings.

  • Dispatching cleaners to your property location.

  • Processing invoices and payments.

  • Communicating schedule changes, reminders, or operational updates.

  • Sending promotional offers or newsletters (you can opt-out at any time).

 

4. Disclosure of Your Information

We do not sell your personal data. We only share your information with trusted third parties required to deliver our services:

  • Our Cleaning Staff: Subcontractors or employees who require your address, property details, and access notes to perform the clean.

  • Service Providers: Administrative systems, including booking software, accounting platforms (e.g., Xero), and payment processors.

  • Legal Requirements: If required by Australian law or to protect our legal rights.

 

5. Data Security

We take reasonable steps to secure your personal information against loss, unauthorized access, or misuse:

  • Digital access details (like alarm codes) are encrypted and restricted only to the cleaners assigned to your job.

  • We use secure, password-protected software platforms.

  • Paper records containing sensitive data are shredded when no longer required.

 

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to request that we update, correct, or delete it. Please contact us using the details below to make a request.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The updated version will be posted on our website with a revised "Last Updated" date.

 

8. Contact Us

If you have any questions, concerns, or complaints about how we handle your privacy, please reach out to us:

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